At the end of the 19th century, the Polish ophthalmologist Ludwik Lejzer Zamenhof published the basis for a new language, an illusion of Babel […]
Ana Rita Simões
Operations Director @
Portugal |
Operations Director @ Allianz Partners – Although as a child, as a result of series such as “Poirot”, “Crime, She Said”, I always dreamed of a career connected to Justice, my path veered towards the Commercial area, especially in Contact Centers, one of my passions. I graduated in Law, and started as an operator while still in College. I have been working in the Contact Centers sector since 2002, and I have dedicated myself to defending the Telephone Channel as a fundamental part of the business. I hope to be a worthy ambassador for the CX Blog!
Posts from Ana Rita Simões
About a year ago we discussed to exhaustion what needed to be done to put people working from home, how the distribution of calls/activities […]
We all know the scenario of the last day of the year: the nervous before the chimes, glass of champagne in one hand, 12 […]
Few activities today are more closely monitored than the operation of a contact center. The number of KPIs used is enormous, if not infinite. […]
