At the end of the 19th century, the Polish ophthalmologist Ludwik Lejzer Zamenhof published the basis for a new language, an illusion of Babel […]
About a year ago we discussed to exhaustion what needed to be done to put people working from home, how the distribution of calls/activities […]
We all know the scenario of the last day of the year: the nervous before the chimes, glass of champagne in one hand, 12 […]
Few activities today are more closely monitored than the operation of a contact center. The number of KPIs used is enormous, if not infinite. […]
